Intuitivo

Yes. Each time you start a new purchase, a temporary funds validation is performed to verify your payment method. This validation is separate from your purchase and is automatically released…

Will you request the card authorization for every purchase?

Yes. You can add new payment methods through the Intuitivo Web App when making purchases via QR code. From there, you can easily manage and select your preferred payment methods.

Can I Add New Payment Methods to My Wallet?

Which are the payment methods accepted?

If the time expires before you open the door, the APOP will automatically lock again and the transaction will end. Simply start a new transaction and try again.

I´ve pushed the “open door” button but the time expired. What should I do?

Where can I find promos and discounts?

If you believe you were charged incorrectly, please contact us with your Transaction ID, the APOP name, and details about the issue. The more information you provide, the faster we…

I Was Charged Incorrectly. What Should I Do?

Your purchase details are sent to the email address or contact method associated with your account. The receipt includes the products charged, the purchase amount, and the Transaction ID for…

Where Can I View My Purchase Details?

Purchase details are typically delivered within 5 to 10 minutes after a transaction is completed, once our system has processed the products removed and generated the receipt.

How Long Does It Take to Receive My Purchase Details?

If you have not received your verification code, check your spam folder, verify your email address, and use the "Resend Code" option. If the issue persists, contact support for assistance.

I Haven't Received the Verification Code Email. What Should I Do?

Some APOPs may require identity verification before a purchase can be completed. This process helps meet security, regulatory, and account protection requirements.

When Is Identity Verification Required?

Anyone with a valid payment method can shop at an Intuitivo APOP. Depending on the machine, access may be available through a QR code or a compatible payment card.

Who Can Shop at an Intuitivo APOP?

If an APOP is in Maintenance Mode, it is temporarily unavailable. Our systems automatically monitor these events, and our team will work to restore service as quickly as possible.

What Should I Do If an APOP Shows "A-POP offline or Connecting"?

Can I Open an APOP and Shop Without Scanning the QR Code First?

To complete a purchase successfully, the APOP door must be closed. The transaction remains active until the door is closed and the system can process the products removed.

What Happens If I Don't Close the APOP Door?

If you received an expired or damaged product, please contact us through Intercom and provide photos of the product along with your purchase details. This information helps us quickly locate…

I Purchased an Expired or Damaged Product. How Can I Submit a Claim?

If you have an outstanding balance, it must be paid before you can make new purchases. You can pay it through any APOP, using the associated payment card, or through…

How Can I Pay an Outstanding Balance?

Matias Masci

Buying at any Intuitivo A-POP

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