If you received an expired, damaged, or defective product, please contact our support team so we can review your case and assist you as quickly as possible.
How Can I Report It?
We recommend using our Intercom support channel, as it is the fastest way to handle these types of inquiries.
You may also reply to your purchase receipt email or contact us at [email protected].
Information We Will Need
To locate your transaction and investigate the issue, please provide:
A photo clearly showing the reported issue.
A photo of the expiration date (if applicable).
The Transaction ID.
The name or location of the APOP where the purchase was made.
The approximate date and time of the transaction.
Why Is This Information Important?
Intuitivo processes thousands of transactions every day across multiple locations. Purchase details allow us to quickly identify the correct transaction, verify the product purchased, and speed up the resolution process.
The more information you provide, the faster we can assist you.
Important
Our team reviews each case individually and, when appropriate, will take the necessary actions to resolve the issue and improve the customer experience.